Jordan Morel

Experienced Technology Leader

Menominee, MI | 317.864.0622 | jordan.morel@gmail.com

Work Experience


IT Manager - WBAY-TV (Oct 2021 - Present)

WBAY-TV is a television station based in Green Bay, Wisconsin, serving the northeastern part of the state. It is an ABC-affiliated channel owned by Gray Television and provides news, weather, and entertainment programming to the local community.

  • Slashed $100k in perpetual spending by leading a 21-system consolidation into a singular VM.
  • Redesigned business-critical log and reporting processes; introduced automated workflows.
  • Developed and implemented a comprehensive IT Strategy to improve operational efficiency
  • Owned a six-figure annual budget for operational and capital expenses.
  • Grew and developed a team of engineers, focusing on engineering and operations to deliver seamless IT services.
  • Managed and improved the company's Information Security protocols to ensure data protection and compliance with all necessary regulations.
  • Managed hardware evaluation initiatives to assess compatibility, performance, and longevity of new technology integrations.
  • Managed and optimized productivity tools to streamline workflows and improve overall performance.

Director of Business Development / Project Manager - ITI Smart Solutions (Nov 2017 - Oct 2021)

ITI Smart Solutions is an IT consulting firm with a diverse portfolio of clients in several industries. It specializes in creating custom solutions for each customer with managed services, web hosting, and software development tools.

  • Recruited, developed, and led a high-performing technical support team, fostering a culture of continuous improvement and professional growth.
  • Implemented a structured development framework, guiding team members to achieve advanced certifications across multiple vendor systems, ensuring technical excellence.
  • Established and monitored key performance indicators to ensure efficient resolution of technical issues.
  • Championed team readiness by providing the necessary tools, training, and resources to meet evolving technical and customer service demands.
  • Created and maintained project budgets and timelines, ensuring all projects were delivered to plan.
  • Developed a culture of proactive support within the team, resulting in increased customer satisfaction and improved response times.
  • Increased pre-existing revenue by 240% by enacting new managed service policies and service level agreements.
  • Leveraged long-term client relationships, adding nearly $500,000 in new revenue.
  • Managed relationships with key technology vendors as part of comprehensive vendor management responsibilities.
  • Worked closely with cross-functional teams and suppliers to maintain relationships and ensure seamless service delivery.
  • Implemented strategies to increase customer satisfaction, resulting in improved client retention.
  • Incorporated strategic planning in business operations to maintain optimum IT service delivery.
  • Managed multiple projects involving implementation and support of new client systems, ensuring a smooth transition and minimal downtime.

Systems Administrator - Exact IT Consulting (Dec 2016 - Nov 2017)

Exact IT Consulting is a premier managed IT services organization that helps businesses make strategic, long-term IT decisions to align technology with business objectives and improve operational efficiency.

  • Provided vital IT leadership, including supporting multiple projects and initiatives for client systems.
  • Implemented and monitored a robust backup and disaster recovery plan for client workstations, servers, and domains, performing quarterly tests to ensure readiness.
  • Created and updated detailed documentation for hardware and software configurations and tracked all changes, maintenance activities, and backup histories in a centralized system.
  • Responded to and resolved critical IT issues as part of the 24x7 on-call support rotation, ensuring timely and effective solutions to minimize downtime.
  • Utilized advanced analytic tools to monitor and improve service quality, leading to improved customer satisfaction rates.
  • Conducted weekly system checkups and updates for each client's IT infrastructure to ensure optimal performance and address any issues promptly.
  • Oversaw the rollout of the new cellular-based wireless internet service, coordinating with stakeholders to ensure a successful launch and addressing any technical or logistical challenges.
  • Designed and implemented advanced network infrastructures, including WANs, VPNs, and segmented LANs, as well as integrating services such as DHCP and DNS.

Director of Technology and Creative Arts - Living Way (Mar 2013 - Apr 2015)

Living Way is a faith-based organization in West Monroe, LA, striving to create an atmosphere where all are welcome. They reach their communities through several avenues of outreach including feeding the homeless, providing childcare services, and Christian education.

  • Delivered training and mentorship to volunteers and effectively delegated tasks to ensure successful completion of projects.
  • Planned and managed several large fundraising events with 300-400 attendees each, ensuring smooth execution and achieving fundraising goals.
  • Coordinated and executed several large outreach events, each attracting over 5000 attendees, ensuring all logistical and operational aspects were handled efficiently.
  • Monitored and managed all income and expenditures and prepared detailed financial reports for review by the Board of Trustees.
  • Led the design and implementation of new marketing campaigns, overseeing each campaign's development and launch to achieve targeted objectives.
  • Enhanced the organization's image by managing and improving guest and user experiences, ensuring positive and professional interaction with all visitors.
  • Oversaw and coordinated organizational branding efforts across various committees and vendors, ensuring consistency and alignment with the organization's image and goals.

Education

Degree Institution Year Field of Study
Master of Science Western Governors University 2022 - 2025 Information Technology Management
Certified Franchise Executive University of Louisville 2020 Business Management & Franchise Management

Skills & Certifications


Skills

Project & Process Management

IT Support & Service Management (ITSM)

Cybersecurity

Asset Management

Ticketing Systems & Workflow Automation

Windows & Mac OS

Team Leadership & People Management

Mentoring & Staff Development

Productivity & Discipline

Problem-Solving & Analytical Thinking

Communication & Collaboration

Customer Service

Certifications

CompTIA A+

CompTIA Net+

CompTIA Security+

ITIL 4® Foundation

3CX Advanced Engineer

Google IT Support Certification